Payments and Refunds

How do I co-relate the Orders in my system with Payabbhi Orders?

The unique identifier of Orders in your system is represented by Merchant Order ID in the Payabbhi platform. Go to Portal > Orders and search by Merchant Order ID using the Order identifier value from your system to find the corresponding Order in Payabbhi.

How do I know if a Payment attempt is successful for any order?

Check the Payment status from the Portal > Payments. For a successful Payment, the Payment status is Captured - the status of the corresponding Order is Paid. Please refer to the following table for other relevant scenarios:

Scenario   Customer Action   Order.Status   Payment.Status
Payabbhi Order creation Not Applicable created Not Applicable
Payment Attempted Customer clicks on Pay button on Payabbhi checkout form but does not complete the payment flow (Ex. closed the form without providing payment credentials) payment_attempted created
Payment Completed Customer completes the payment flow with a successful transaction ( Ex : Provides credit/debit card information and OTP etc) paid captured
Payment Failed Customer completes the payment flow but the transaction is declined (Possible reasons are incorrect OTP, insufficient balance in card/account etc) payment_attempted failed

My customer has a query/complain about a payment. How do I look for the Payments made by my customer?

Go to Portal > Payments and search with your customer’s email ID or mobile number to retrieve Payments made by him.

Can you explain why Refund button is shown only for some Payments in the portal?

Refund can be requested only against successful Payments, that is, when the Payment status is Captured. Refund option is not applicable for those Payments where status is Authorized, Created or Failed. Hence refund button is not available for such records.

How do I refund a payment made by my customer?

Go to Portal > Payments and click on the Refund button and choose either full or partial refund. For partial refund, enter the partial refund amount. You may also enter the reason of refund for future reference. You may also use our Refund API.

What do I need to do if I want to cancel my refund?

Refunds, once requested, cannot be cancelled.

Why does a payment fail?

Payments can fail due to various reasons. Some of these reasons are: insufficient fund in customer’s bank account, customer enters wrong OTP, incorrect card expiration date when attempted via debit/credit cards, etc. The reason for a payment failure is mentioned in the Payment Detail section.

What kind of reports can I expect from my Payabbhi account?

You can avail Daily and Monthly Payments, Refunds and Orders reports from your Merchant Portal. After each settlement cycle, a Settlement Report is also shared from Payabbhi.

How do I know how much have been paid by different payment instruments as Cards, NetBanking, Wallets?

Go to Portal > Dashboard for a breakup of Transaction value across payment instruments such as: Credit Card, Debit Card, NetBanking, Wallet and UPI.